Feedback From MR. VICRAJ THOMAS who Used Our Houseboat on 04 January 2019
All the staff we interacted with excellent. Our first interactions were with the reservation staff. They were prompt and helpful in their responses. They even arranged for transport from the houseboat to the airport. The reservation confirmation included the mobile phone numbers of three members of the reservation team. Most of our interactions were with Ms. Parvathy but they seemed to work as a team since some responses came from other staff.
When we go to the houseboat, we were welcomed by staff who showed us around the boat, introduced the crew and explained how things worked.
The crew were outstanding. They were friendly, hospitable and accommodating. We requested the food be not too spicy. It was perfect (and delicious). We also requested a halt at a village to see a church. The captain knew exactly where to stop and led us to the church in the village. In general, the crew was always aiming to please. They would tell us about the various sites we went by as we floated by. I wish I could remember the name of all the staff to thank them in this review. The captain was Mr. Vijayan.
Overall, our experience was delightful from start to finish. We are very glad we went with Pournami and would highly recommend them to anybody. Their service is outstanding.